Deliveries

In the highly unlikely event that your flowers are not received, please contact us as soon as possible so we can investigate your order. (Non-delivery queries must be lodged with us within 24 hours). If you have provided an incorrect delivery address we are willing to arrange your order to be re-delivered at your expense. We are not responsible for deliveries if the recipient is not at the location at the time of delivery. As our customer, it is your responsibility to coordinate an appropriate delivery date and time. Your order will be left at the address in the safest place possible if recipient is not present. The only exception to this is when a driver is unable to get to the front door because of a gate or other restriction which prevents the driver from leaving the order in a safe place. If this is the case the flowers will be brought back to our store and will incur a second delivery fee to try again.
If you select the incorrect delivery charge when using our checkout to avoid delay with your order we reserve the right to charge your account the additional amount without confirmation.