FLOWERETTE Frequently Asked Questions
We’ve answered some of the questions we get asked the most below. If you can’t find what you’re looking for, just reach out - we’re here to help.
How to place an order?
To place your order, simply browse our selection and choose your bouquet. Add it to your cart, enter the delivery details including the recipient’s name and address, and include any special notes if you have a custom request.
Then proceed to checkout and complete your payment securely. If you need help at any point, feel free to contact us.
Will my flowers look like the picture?
We do our best to ensure the flowers closely match the bouquets photographed, however because we use fresh seasonal blooms, there may be slight variations in colour or flower types depending on availability. Rest assured, the overall look, style and quality will always be maintained.
What time will my delivery be made?
Deliveries are usually made between 10am and 6pm, Monday through to Friday. While we can’t guarantee exact times, we aim to accomodate special requests when possible.
If your order is going to a business address, we prioritise delivery during business hours (typically before 5pm) to ensure it arrives while the recipient is still there. For time sensitive deliveries, please contact us directly.
Do you offer same day delivery?
Yes we do offer same day deliver on orders placed before 1pm, Monday through to Friday. Availability may vary based on location and flower selection.
To ensure same day delivery, we recommend ordering as early as possible. For urgent requests, feel free to call us.
What is your delivery coverage area?
We deliver throughout the Bay of Plenty region, including Tauranga, Mount Maunagnui, Papamoa, Greerton, Welcome Bay, Ohauiti, Pyes Pa, Tauriko, Bethlehem and Te Puna.
For rural addresses outside of our regular delivery zone, please contact us as we may be able to arrange special delivery with advance notice.
What happens if no one is home?
If no one is home at the time of delivery, our courier will leave the flowers in a safe, sheltered spot at the address. If there is no suitable place to leave them, we’ll contact the recipient (or you) to arrange an alternative.
For gated properties or secure buildings, we require the recipients phone number to ensure successful delivery. Please include this when placing your order.
If redelivery is required, an additional delivery free will apply.
To help us deliver your order smoothly, please include any useful notes or instructions, such as house/driveway descriptions, specific drop off spots etc.
Am I able to change/cancel my order?
Yes you can make changes tol your order, but this needs to be done 24 hours before delivery to ensure we haven’t made the bouquet or placed it with the courier already. To do so, contact us as soon as possible via phone or email with your order details.
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I have a particular vision/arrangement I would like made up. Do you offer custom bouquets?
Yes of course! If none of the bouquets pictured on the website are to your liking, or you would like a specific floral arrangement we can definitely help and cater to your needs - just call us to talk it over.
We will always do our best to source what you want however we can never guarantee due to the nature of flowers and weather/supply issues.
What is your refund policy?
We are committed to providing the freshest, highest-quality flowers. Please note that the images shown are for guidance only, and we will strive to match them as closely as possible with the seasonal flowers available at the time of your order.
We are not responsible for any damage caused to the flowers after delivery. If you experience any issues with your order, please contact us within 24 hours so we can find a suitable solution. Each situation will be reviewed individually at our discretion.